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Privacy Policy

Privacy Policy

 

Privacy

Your privacy is important to us. This privacy statement describes the online information practices which we Vallebona Limited ('we', 'our') employ in relating to the information which you, our customers, ('you', 'your') provide when using the www.fortnumandmason.com site ('Website'). By accessing and using the Website practices described in this Privacy Statement.

The Information we Collect

We collect personally identifiable information relating to you including name, address, phone number, e-mail address, ('Personal Information') in the following situations:

Information you provide:

When you register on the Website for an online account or otherwise contact us to obtain information relating to us or our services (including when you update the 'Your Online Account', 'Your Address Book' or 'Your Order Details' section of the Website, communicate with us by phone, e-mail or otherwise, complete a questionnaire or competition entry form;

Information collected automatically using 'cookies':

Whenever you interact with the Website, we receive and store certain types of information using 'cookies'. We describe how we use 'cookies' below.

Information from other sources

We receive information from third parties we use in providing services to you from time to time (including delivery and address information from our carriers and account and credit history information from credit bureaux and sources we use to process payments.

How we normally use the information about you

We will only use your Personal Information for the purpose(s) for which you provide it to us - including, for example, to:

  • respond to your enquiries;
  • handle orders, deliver items and process payments;
  • communicate with you about orders, products, services and promotional offers,
  • update our records and maintain any on-line account you may have with us;
  • prevent or detect fraud or abuses of our Website; and
  • enable third parties to carry out technical, logistical or other functions on our behalf.

'Cookies'

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the 'fetime' of the cookie, and a value, usually a randomly generated unique number. When you visit our Website we send you a cookie. Cookies may be used in the following ways:To enable the personalisation features on our Website (which give you the ability to recall recently viewed pages and see information which you have input on line).To compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website. We cannot identify you personally in this way.

Disabling / Enabling Cookies

You can accept or decline 'cookies' by modifying the setting in your browser. Please note that if you disable 'cookies' you may not be able to use all the features of our Website.

Revisions to this Privacy Statement

We reserve the right to revise this Privacy Statement or any part of it from time to time. Please review the Privacy Statement periodically for changes. Unless stated otherwise, our current Privacy Statement applies from time to time to all information that we have about you.

How to Contact us

If you have any questions or concerns about this Privacy Statement or how we use your Personal Information you may contact us by email at info@vallebona.co.uk. If at any time you decide that you no longer wish us to hold or use any of your Personal Information or wish to change the use to which your Personal Information can be put, please let us know by emailing us at info@vallebona.co.uk

Controller of Your Information

Information which you provide to us or we gather from the Website is controlled primarily by:

Vallebona Limited

Registered in England : 04878

Registered office: Unit 14, 55-59 Weir Road, London SW19 8UG