These online shopping terms and conditions ("On-line Shopping Terms and Conditions") apply to all orders which you, the customer ("you" or "your"), place using this website "vallebona.co.uk" ("Website"), operated by us, Vallebona Ltd("we" "us" or "our"). Please read them carefully before placing your order and print a copy for future reference. By accepting the "Terms & Conditions" at the check out you accept and agree to be bound by these On-line Shopping Terms and Conditions, the Privacy Statement and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these On-line Shopping Terms and Conditions affects your statutory rights, either as a consumer or otherwise.
Orders for Delivery Outside the United Kingdom
We do not currently deliver to addresses other than UK and Ireland. A surcharge may be applicable to certain outlying or remote areas (please see our Delivery page). Unless otherwise specified the materials on this Website are directed solely at customers who access this Website from the United Kingdom (i.e. the island of Great Britain and Northern Ireland, the Channel Islands and Isle of Man). We do not represent that any item referred to in the materials on this Website is appropriate for use or available in locations outside the United Kingdom. If you choose to access this Website from locations outside the United Kingdom you are responsible for compliance with local laws if and to the extent local laws apply.
We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian.
Colours, specifications and dimensions of products
We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor's display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website without prior notice.
Some of the items available for purchase from this Website contain intoxicating liquor. When you place an order for an alcoholic product using this Website, you confirm that you are aged 18 or over.
Food Hampers Gifts and Collections
Hampers and craft or gift boxes are collections of food and non-food items packaged in containers such as wicker baskets or wooden boxes. As these products contain perishable items and items with a rapid expiry date, your statutory right to withdraw purchases within the seven working day "cooling-off" period does not apply to these items. The hampers and gift boxes photographed contain only items listed. This means some wine vintages, cheeses or prosciuttos may vary according to availability and any props used in the photography are not included in the hampers unless stated in the hamper listing.
Availability of Items and Substitution
We accept orders for items subject to availability. If for any reason the items you ordered are no longer available, we will contact you using the contact details you supplied when placing your order and either:
• offer you an alternative item of equivalent quality and price if this is possible; or
• cancel the item from your order and give you a full refund in respect of that item.
If we are unable to contact you or do not receive a response from you, we will process any remaining items on your order and refund you for the items we were unable to supply.
You must register with us to purchase items using this Website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner. Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Privacy and Communications
When you place your order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details). For details on how we use this information, please read our Privacy Statement. To fulfil our obligations to you under these On-line Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications be in writing.
The contract between us:
When you place an order to purchase items using our Website this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarizing the details of your order ("Order Confirmation E-mail").
Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the Website include Value Added Tax which will be charged at the current rate. Delivery is charged extra. Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as authorised.
Prices displayed on the Website apply to online purchases only. They are not indicative of the price of identical items purchased in our store or by any other means. We reserve the right to update prices displayed on the Website from time to time.
You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form via ProtX. We regret that we cannot accept cheques, gift vouchers or cash as payment online. When you place your order, our system automatically asks your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order. Please note that we cannot guarantee the security of data when you send details via email. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.
Standard deliveries to UK addresses - These are made between Monday and Friday of a chosen week, between 9am and 4pm. Additional delivery charges may be liable for Islands, North and Western Scottland, Channel Islands, Northern Ireland and The Republic of Ireland. Fresh goods cannot be delivered on Mondays. Specific day delivery to UK addresses - These are made by midday Monday to Friday subject to availability, 48 hours notice is required. Please note that if you order a number of items for delivery to the same address, they may be dispatched separately and we cannot guarantee delivery on the same day, you may be charged for additional delivery, however you will be notified of this prior to a delivery being booked on your behalf. We make every effort to despatch items on time. If we are unable to deliver the items within your chosen arrival block, you are entitled to cancel the order and we will refund in full any charges which have been debited in respect of that order. Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Ownership of items purchased does not pass to you until payment is received by us in full, and the delivery signed for.
The hampers and gift boxes photographed contain only the items listed.
If you wish to cancel your order, please contact firstname.lastname@example.org or call 020 8944 5665. As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched you may return the items to us in accordance with our Returns Policy (below). Please note that once we have dispatched items to you, you will not be able to cancel any contract you have with us for additional services carried out by us (e.g. gift wrapping). As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. We cannot refund any priority, express or courier component of the postage charge.
Right to withdraw purchases within "cooling off" period
If you live in the European Union you have a right by law to withdraw from the purchase of any item within a "cooling-off" period of seven working days starting on the day after the day the item is delivered to you ("Cooling-Off Period"). This right applies to all items advertised on the Website except for:
• perishable goods and other items likely to expire rapidly (e.g. hampers and gift boxes containing such items and other food and beverage items)items;
• sealed items where the seal has been broken
Items damaged in transit: If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 7 days of taking delivery. Or provide you with a full credit. Defective items: You have the right to return a faulty item within a reasonable period of time. Incorrect Items: If we have sent you an incorrect item, please notify us as soon as possible and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible. We will not charge you for the incorrect item and will reimburse your reasonable costs in returning it. This being said please be aware that sometimes products are substituted for a similar product if said product is not initially in stock. You agree to this when clicking our our Terms and Conditions button at the checkout.
We will reimburse any reasonable costs you incur in returning the following items to us:
• items we delivered to you in error;
• items which were damaged upon delivery or are defective or incorrect;
• items which are substitutes for items originally ordered which we were unable to supply.
You will be responsible for the costs of returning items to us in all other circumstance, (including if you exercise your right to withdraw your purchase in the Cooling-Off Period). If we do not receive the original item back from you with the delivery slip, we may arrange for collection of the item from the delivery address at your cost. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
We will be responsible for any losses you suffer as a direct result of us breaching these On-line Shopping Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed. We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed. Our liability to you under these On-Line Shopping Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these On-line Shopping Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.
Events beyond our reasonable control
We will not be responsible to you for any delay or failure to comply with our obligations under these On-line Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control. If problems occur with our external delivery company, we will compensate where possible, however, if reason is out of our control entirely we cannot be held responsible.
Alterations to this Website and Terms and Conditions
We reserve the right at any time to make changes to this Website, these On-line Shopping Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.
If you breach these On-line Shopping Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
Governing law and jurisdiction
These On-line Shopping Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.
Telephone: 020 8944 5665
Facsimile: 020 8971 2054
59 Weir Road
vat reg. No 701634470
Your privacy is important to us. This privacy statement describes the online information practices which we Vallebona Ltd ("we", "our") employ in relating to the information which you, our customers, ("you", "your") provide when using the www.vallebona.co.uk site ("Website"). By accessing and using the Website you are accepting and agreeing to the practices described in this Privacy Statement.
The Information We Collect
We collect personally identifiable information relating to you including name, address, phone number, e-mail address, credit/ debit card information ("Personal Information") in the following situations:
• Information you provide: when you register on the Website for an on-line account or otherwise contact us to obtain information relating to us or our services (including when you update the "Your On-line Account", "Your Address Book" or "Your Order Details" section of the Website, communicate with us by phone, e-mail or otherwise, complete a questionnaire or competition entry form;
• Information collected automatically using "cookies" : whenever you interact with the Website, we receive and store certain types of information using "cookies". We describe how we use "cookies" below.
• Information from other sources: we receive information from third parties we use in providing services to you from time to time (including delivery and address information from our carriers and account and credit history information from credit bureaux and sources we use to process payments.
How We Normally Use Information About You
We will only use your Personal Information for the purpose(s) for which you provide it to us - including, for example, to:
• respond to your enquiries;
• handle orders, deliver items and process payments;
• communicate with you about orders, products, services and promotional offers,
• update our records and maintain any on-line account you may have with us;
• prevent or detect fraud or abuses of our Website;
• enable third parties to carry out technical, logistical or other functions on our behalf.
Agents: from time to time we employ other companies to perform functions on our behalf including fulfilling orders, delivering packages, sending customer communications, analysing data, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
• [Promotional offers: if you have consented in advance we send you information on our promotional offers and those offered by other businesses. If you no longer want to receive such offers, please notify us by email at: email@example.com
• [Business transfers: in any transactions (e.g. buying or selling of stores or business units) Personal Information is generally is one of the transferred assets]
• Fraud / Credit Risk: Where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations;
• With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share your information.
We may transfer Personal Information which users in the European Union provide to us to other countries (including the United States), the data protection laws of which may differ from those of the European Union, and you expressly agree to such transfer.
Collection of Information by Third-Party Sites
Our Website may contain links to other websites whose information practices may be different to ours. You should consult the privacy notices of those third party sites as we have no control over information that is submitted to, or collected by them.
We employ security measures to prevent unauthorized access to information that we collect online. We use a secure online order payment processor (ProtX) for all purchases made via the Website. All data transmitted via this form (including credit card details) is 128bit encrypted so it transmitted securely. To verify this, when placing an order using the Website a padlock will appear in your browser. It is normally in the status bar, towards the right hand side, at the bottom of your browser window. You can double click this padlock to verify that the secure certificate has been issued to the Website.
Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email.
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. When you visit our Website we send you a cookie. Cookies may be used in the following ways:
• To enable the personalisation features on our Website (which give you the ability to recall recently viewed pages and see information which you have input on line).
• To compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website. We cannot identify you personally in this way.
Disabling / Enabling Cookies
You can accept or decline "cookies" by modifying the settings in your browser. Please note that if you disable "cookies" you will not be able to use all the features of our Website.
Revisions to this Privacy Statement
We reserve the right to revise this Privacy Statement or any part of it from time to time. Please review the Privacy Statement periodically for changes. Unless stated otherwise, our current Privacy Statement applies from time to time to all information that we have about you.
How to Contact us
If you have any questions or concerns about this Privacy Statement or how we use your Personal Information you may contact us by email at firstname.lastname@example.org .If at any time you decide that you no longer wish us to hold or use any of your Personal Information or wish to change the use to which your Personal Information can be put, please let us know by emailing us at email@example.com
Controller of Your Information
Information which you provide to us or we gather from the Website is controlled primarily by: Vallebona LTD